Shoppers claiming a refund for faulty goods are routinely being fobbed off by credit card companies. Anyone who spends on their credit card has their purchase protected if the store goes bust, or their shopping never arrives, is faulty or is not as described. This can be a lifeline for shoppers who are ripped off by companies that simply disappear, or for those who have spent thousands with a store that goes bust before delivering their goods.

The rule protecting them is Section 75 of the Consumer Credit Act. It was once a little‑known regulation, but in the past five years an increasing number of consumers are using it. As a result, evidence is growing that card companies — who once paid out without quibbling — are starting to take a tougher line on claims. Many shoppers who have demanded a refund say they simply receive unsigned standard letters from bank staff rejecting their claim....Read more here--: Shoppers claiming a refund for faulty goods are routinely being fobbed off by credit card companies | This is Money