Refunds and discounts should be easier to claim by consumers who have suffered from aggressive sales techniques, recommendations suggest. Gaps in consumer protection existed in the law which was "complex and uncertain", said the Law Commissions covering England, Wales and Scotland. They said that vulnerable consumers were particularly affected. This included the elderly, who received a hard sell on the doorstep from people claiming to be social services. "Elderly and vulnerable consumers are being systematically targeted by unfair trading practices," said Law Commissioner David Hertzell.

"We have an ageing population and, without reform, this victimisation can only get worse. By simplifying the law, our reforms would give more confidence to consumers and help drive rogue traders out of the market place, where they damage the reputation of good, honest businesses." ....Read more here