Lloyds, the worst culprit of insurance mis-selling, and until now the bank with the worst record for delaying and bungling compensation, boasts it has dramatically improved the way it deals with complaints. This has yet to be seen as Financial Mail readers tell us of cases where compensation has been promised, but payments take months. All big banks mis-sold payment protection insurance (PPI) over many years. The cover was sold alongside loans and credit cards and was designed to repay those loans if borrowers lost their incomes. It was hugely expensive and often forced on to borrowers, even when they would not qualify to claim, for example if they were jobless....Read more here--: PPI compensation: Lloyds is writing cheques but thousands of victims are still waiting | This is Money