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– but they do have A MILLION complaints to cope with
Thousands of bank customers owed compensation will not get their money in time for Christmas, even though their complaints were lodged months – and possibly even years – ago.
Some families are owed as much as £10,000 as a result of banks wrongly selling overpriced, and often useless, payment protection insurance (PPI). Shocking evidence of lengthy delays comes just as the three biggest culprits – Lloyds, Barclays and Royal Bank of Scotland – are supposed to meet new, tighter complaints handling deadlines laid down by the Financial Services Authority....Read more here---: Fobbed off...again: Banks set to miss deadline on paying billions of compensation for mis-sold PPI insurance ¿ but they do have A MILLION complaints to cope with | This is Money
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