We think people do care about good customer service; they just need to be given the choice

Why do people switch energy supplier? A better price, a greener outcome, or better customer service. These seem to be the big three. But customer service is perhaps the most overlooked – because people have little data available to compare energy suppliers and identify a better service. So switching is often out of the frying pan and into the fire. It doesn't have to be this way. Since October 2008 Ofgem has required all energy companies to record and publicly report the number of customer complaints they get each year. But most people won't know this – because the figures get buried on energy company websites. They take some digging out, truth be told.

You'd think that Ofgem, having got all suppliers to record this data, would actually present it in one place – in an easy-to-compare table where suppliers can be judged. What otherwise is the purpose of collecting it? It's a stance made all the harder to understand given the...Read more here--> Why won't Ofgem publish complaints data?