They do too much talking rather than listen to whats said:

TalkTalk is the most complained about provider of broadband and phone services, according to the latest data from industry regulator Ofcom. From April to June, it topped the list of angry customer correspondence, while Virgin Media attracted fewest complaints. However, Ofcom noted that TalkTalk had got better since its last report.

In mobile, the most complaints were about 3, driven by disputed charges and customer service issues. Over the same period, O2 was the least complained about. Ofcom published its first report of this kind in October last year, when TalkTalk and 3 also featured as the most problematic firms. As a direct result of the 1,000 complaints it received last year, Ofcom slapped a £3m fine on TalkTalk and its Tiscali UK subsidiary for incorrectly billing more than 65,000 customers for services they had not....Read more on this story---> BBC News - TalkTalk tops UK complaints list


Previous Forum Archieve 21st April 2011: TalkTalk tops Ofcom's phone complaints list CLICK HERE