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Originally posted by 5corpio
Complaints about the mis-selling of payment protection insurance (PPI) have surged at RBS and NatWest. In the first half of the year, PPI gripes made up 31% of all NatWest complaints and 47% of those to RBS. They pushed total NatWest complaints up 24% to 147,109 and RBS complaints up 27% to 68,414. UK banks have until Thursday to tell customers how they are dealing with the PPI complaints that were on hold during a legal test case in the High Court.
Last week, Barclays revealed it had received 73,000 PPI complaints in the first half of the year and predicted they would keep on rising in the second half of 2011. Lloyds also said recently that its overall insurance complaints had shot up to 202,384 in the first half of the year, of which PPI was the biggest part.
Huge bill
Not all complaints from customers will lead to a bank offering a compensation payment. But customers who are turned down have the right to pursue their complaints to the Financial Ombudsman Service (FOS), which has often found in favour of....Read more on todays story----> http://www.bbc.co.uk/news/business-14730086
Last week, Barclays revealed it had received 73,000 PPI complaints in the first half of the year and predicted they would keep on rising in the second half of 2011. Lloyds also said recently that its overall insurance complaints had shot up to 202,384 in the first half of the year, of which PPI was the biggest part.
Huge bill
Not all complaints from customers will lead to a bank offering a compensation payment. But customers who are turned down have the right to pursue their complaints to the Financial Ombudsman Service (FOS), which has often found in favour of....Read more on todays story----> http://www.bbc.co.uk/news/business-14730086