Telecom customer service criticised
Originally posted by 5corpio
The customer service departments of big landline and broadband firms are leaving a significant minority of their customers unhappy. The telecoms regulator Ofcom discovered this after researching customers of the largest 10 telecoms firms.

Nearly a quarter of TalkTalk customers were unhappy at the way their broadband and landline problems were dealt with. However Ofcom said people contacting mobile and pay TV firms were much more satisfied with their experience. "Ofcom hopes publication of this research will act as an incentive to communications providers to improve their customer service levels," the regulator said.

"To ensure that consumers and Ofcom have an accurate picture of service levels, Ofcom intends to conduct

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