My name is Brian, How can i help you the day? I just spoke to your call centre who was called Brian, actually about 20 of them, are you all called Brian, Malcom, Patel, or what?
Originally posted by 5corpio
Santander has said it is bringing all of its call centres back to the UK from India following complaints. Chief executive Ana Botin told the BBC customers had said it was "the most important factor in terms of the satisfaction with the bank".

It is taking on 500 staff for new phone centres and has 25 million customers and 1,300 branches in the UK. The bank acquired Abbey, Alliance & Leicester and parts of Bradford & Bingley in 2008.

Commenting on the call centre move, Ms Botin said: "This is what our customers have told us is the most important factor in terms of the satisfaction with the bank, and we have listened to them and decided to bring all of our retail call centres back from....Read more on this story: BBC News - Santander to bring India call centres back to UK