Some Tesco Bank customers are still locked out of their online accounts a week after the bank moved 605,000 accounts to a new computer system.

Chief executive Benny Higgins admitted they had failed some customers. The BBC has also been receiving complaints about the time taken to get through to customer service helpline staff.
Mr Higgins apologised "unreservedly", but admitted that 2,500 customers could not access their accounts.

Account migration
"Tesco strive to deliver service of the highest standard and for a significant minority of customers we have failed to do...Read more HERE on this story.



Tesco Bank, which has suffered technical problems with online accounts, says it will refund anyone who has incurred costs as a result.

The bank, which said its website was now "fully operational", will deal with claims on a case-by-case basis. It said that it would refund customers who could prove they had lost out financially as a result of the fault. Problems originally surfaced after the bank transferred savings and loans products in-house at the weekend.

Customers' frustrations were increased when many found they could not get through on the telephone to the...Click HERE to read more on this story

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