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OFT secures refunds for internet shoppers
Originally posted by 5corpio
The OFT has successfully taken court action against an online computer software retailer who failed to deliver goods or provide timely refunds.
Cardiff based Arora Tech Limited, and associated websites ESave2Day, Shop4Tek.com and PricebustersUK.com offered for sale various computer software and hardware products such as memory cards and hard drives but in many cases failed to dispatch the items or supplied them up to several months late.
The companies' director Pavan Arora has been ordered by Cardiff County Court to provide refunds to customers who remain out of pocket. If he fails to do so, he could be fined or imprisoned.
Consumers shopping on websites operated by Mr Arora who opted for 'same day delivery' or 'express delivery' for an additional fee often found that their items were not delivered as promised. When the goods were not delivered a number of consumers attempted to cancel their purchases to obtain refunds. However Mr Arora often ignored their requests and in many cases also failed to provide refunds.
Under the law, unless the shopper agrees otherwise, internet traders are generally required to supply goods within 30 days or provide a refund. Traders should also not offer for sale products that they cannot reasonably guarantee to....Read more BELOW Link
Cardiff based Arora Tech Limited, and associated websites ESave2Day, Shop4Tek.com and PricebustersUK.com offered for sale various computer software and hardware products such as memory cards and hard drives but in many cases failed to dispatch the items or supplied them up to several months late.
The companies' director Pavan Arora has been ordered by Cardiff County Court to provide refunds to customers who remain out of pocket. If he fails to do so, he could be fined or imprisoned.
Consumers shopping on websites operated by Mr Arora who opted for 'same day delivery' or 'express delivery' for an additional fee often found that their items were not delivered as promised. When the goods were not delivered a number of consumers attempted to cancel their purchases to obtain refunds. However Mr Arora often ignored their requests and in many cases also failed to provide refunds.
Under the law, unless the shopper agrees otherwise, internet traders are generally required to supply goods within 30 days or provide a refund. Traders should also not offer for sale products that they cannot reasonably guarantee to....Read more BELOW Link