Tesco bank accounts still locked by computer problem

Originally posted by 5corpio

Some customers of Tesco Bank are still locked out of their online accounts, four days after a move of the bank's computer systems during the weekend.

The banking system crashed, locking out customers, after Tesco moved the accounts from computers run by its former partner RBS.
Tesco says most people can access their accounts and has taken on extra staff at its call centres.

However, some BBC website readers say they still cannot get their money. "I still cannot access my internet savings account," said David, from London.
"If this wasn't an internet bank it would be the equivalent of a High Street bank closing some of its branches.

I am at boiling point. I have no access to my account”
"It's been shut for four days but they advertise my money as being on instant demand," he added.

No spokesman from Tesco Bank was available to comment on its continuing problems. But the bank's website carries an apology to customers.

"We want to apologise unreservedly to our savings customers who have experienced difficulties in accessing our online banking system in recent days," the message on the Tesco website says.
"The problem has led to an increase in call volumes to....Read more HERE on this story

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