Lloyds banking group sees complaints rise
Lloyds Banking Group, the UK's largest bank, has said its customer complaints rose by 14% in the second half of 2010.

Lloyds, which runs the Halifax and Bank of Scotland, received 330,000 complaints in the last six months of last year.

The bank said the increase was due to the continued upsurge in complaints about the sale of payment protection insurance policies.
Complaints just about banking services fell by 12% to 155,000.

"We know we still have a lot to do," said Martin Dodd, the group's director of customer services.

'Initiatives' He explained that the statistics, which will be published by the Financial Services Authority (FSA) alongside those for other banking groups at the end of March, were starting to....Read more here about this story