Three UK

[Never-In-Doubt]

Re: Three UK

Right mate

Straight away I see problems.... first email, first letter.

It clearly starts with

We're contacting you about your Three account which you started on 29/06/2005. There is an outstanding balance on your account and we've tried to contact you about this previously.

So that suggests it was June 2005.

This letter also confirms the arrears PLUS the added contractual amounts of £348.85 thus the total owing is now £445.46 according to their letter...

Can you please just clarify as you previously said you called in November/December didn't you (or maybe I am confusing things lol)....?

[Never-In-Doubt]

Re: Three UK

I'm reading them now mate - hold fire

[sam]

Re: Three UK

No they are wrong, you will be protected under DSR UNLESS you seen the phone, so with Mobiles you're exempt if you went into a store and ordered one, however doing so over the phone, so long as it is in an unused re-sellable (like new) condition then you could cancel within 28 days, although it may have been 14 days back then however regardless, it's not so much about the DSR as the actual lies and deceit.....

Bear with me, got tied up with web site last night, i'll sort this tonight for you....

Fantastic Niddy...
I take it the PDF's got through to you in the end?

[Never-In-Doubt]

Re: Three UK

No they are wrong, you will be protected under DSR UNLESS you seen the phone, so with Mobiles you're exempt if you went into a store and ordered one, however doing so over the phone, so long as it is in an unused re-sellable (like new) condition then you could cancel within 28 days, although it may have been 14 days back then however regardless, it's not so much about the DSR as the actual lies and deceit.....

Bear with me, got tied up with web site last night, i'll sort this tonight for you....

[sam]

Re: Three UK

OK Yahoo and Google wont let me send files over 25MG and my file is bloody 25.6MG!!
I'm sending it via wetransfer.com

[sam]

Re: Three UK

All if you can mate. Let me get my head round it

Email yea?

If I can show evidence of what you're saying then we'll 'av em. If not make sn offer of £100 to settle (not yet though lol)...

All emailed in PDF for you.

Is that distant selling crap right what they say about I don't have to sign a contract?
What about the original contract that expired where's that agreement?

[sam]

Re: Three UK

You wouldn't, which is why the recording and/or transcript of that sales call is so important. One might have the suspicion that a dishonest sales monkey recorded that you had asked for this service just so they could claim sales points, whilst their procedure of not seeking any written confirmation of the sale does seem to be a rogues' charter; had they set out to design a system more likely to be abused, one might be astounded if they'd done any differently.


To be quite fair (why? Ed) to those monkeys at the next desk down at Lowells HQ - see here who owns their email address - they did not actually state that they will be getting a CCJ:

If.

I believe that even the most venal judge would resent such encroachment on his/her authority.

That makes me feel better thanks CC

[CleverClogs (RIP)]

Re: Three UK

One letter below from Three saying I agreed to a 18 month contract with no phone upgrade!! Why the **** would I take on a new contract and not have an upgrade and move to Spain???

You wouldn't, which is why the recording and/or transcript of that sales call is so important. One might have the suspicion that a dishonest sales monkey recorded that you had asked for this service just so they could claim sales points, whilst their procedure of not seeking any written confirmation of the sale does seem to be a rogues' charter; had they set out to design a system more likely to be abused, one might be astounded if they'd done any differently.

The next letter is from Hamptons saying they will be going for a CCJ if I don't pay!!

To be quite fair (why? Ed) to those monkeys at the next desk down at Lowells HQ - see here who owns their email address - they did not actually state that they will be getting a CCJ:

If we take you to court and are awarded a County Court Judgement (CCJ) ... If we apply and are successful in obtaining a County Court Judgement...

If.

Can they CCJ me

I believe that even the most venal judge would resent such encroachment on his/her authority.

[Never-In-Doubt]

Re: Three UK

All if you can mate. Let me get my head round it

Email yea?

If I can show evidence of what you're saying then we'll 'av em. If not make sn offer of £100 to settle (not yet though lol)...

[sam]

Re: Three UK

I'll be back tonight.

Chill out mate. I need a copy of that bill they enclosed.

Cheers

Which one the December to Jan one or all of them?

[sam]

Re: Three UK

Oh

Just fill in the gaps please....

A) did you use the number between the November and may (period in question) at all?
B) did you pay anything - let's assume you went on this pay as you go tarrif - if you used the phone you MUST have paid something, if so when and how much? If not, why - seems suspect....

I'm trying to prove you never signed a new contract but what irks me is this just doesn't add up. What and how did you pay when you didn't pay the new tariff/contract.

Cheers mate

Yeah I used it due to the fact they gave me a £400 pound free credit when they said I could go on the pay as you go thing.
I assumed they gave me this credit as my monthly bills were £150.00 - £250.00 per month while on contract as I was a very high user.
If I was to agree to a new contract then I would of had a nice new handset like I always do when I renew my contract!!
It was never said to me that this was an 18 month contract..
I have noticed on these statements that they are taking £34.47 line rental!
The first bill I should of paid was £4.08 01/03/2007
01/04/2007 £52.67 inc line rental and vat, total usage £10.36.
01/05/2007 £96.61 (what I have the default for) inc line rental, previous balance and vat. total usage £2.93 (incoming & voicemail)
01/06/2007 £96.61 no extra charges.
01/07/2007 £96.61 no extra charges.
01/08/2007 £96.61 no extra charges.
01/09/2007 £96.61 no extra charges.
01/10/2007 £96.61 no extra charges.
01/11/2007 £96.61 no extra charges.

[Never-In-Doubt]

Re: Three UK

Oh

Just fill in the gaps please....

A) did you use the number between the November and may (period in question) at all?
B) did you pay anything - let's assume you went on this pay as you go tarrif - if you used the phone you MUST have paid something, if so when and how much? If not, why - seems suspect....

I'm trying to prove you never signed a new contract but what irks me is this just doesn't add up. What and how did you pay when you didn't pay the new tariff/contract.

Cheers mate

[Never-In-Doubt]

Re: Three UK

I'll be back tonight.

Chill out mate. I need a copy of that bill they enclosed.

Cheers

[sam]

Re: Three UK

Niddy HELP!!
This is going tits up!!
One letter below from Three saying I agreed to a 18 month contract with no phone upgrade!! Why the **** would I take on a new contract and not have an upgrade and move to Spain???
The next letter is from Hamptons saying they will be going for a CCJ if I don't pay!!
I'm like 6 months off having a clean credit file and don't want another 6 years to wait to buy a house!
What can we do now???
Would it be worth offering the 96 pound they defaulted me for as a good will gesture?
Can they CCJ me for more than a default that I already have?
I'm in panic mode again..

[sam]

Re: Three UK

Isn't it just lol..

Lets see what they can find...