Three UK

[kilasuit]

Re: Three UK

send them a nicely worded letter informing that there is an ongoing dispute with Lowell and therefore under the OFT debt collection guidelines they should send the account back to Lowell due to it being in breach of your formal complaint.

Ie telling them to piss off and jump.

[sam]

Re: Three UK

Ok latest response is they have passed it on to RED!!! Nothing mentioned about my offer??
Now what Niddy???
Letter below, sorry about the quality but my scanner has broke and I can't afford to replace the bloody thing!

[Never-In-Doubt]

Re: Three UK

Keep us updated mate - this looks better, as eventually they'll have to grow some and then step up to the real complaint!

[BBoo]

Re: Three UK

Excellent - long may they keep investigating!

[sam]

Re: Three UK

This is the latest response by Lowells.

[Never-In-Doubt]

Re: Three UK

So I sent them this... See if it's OK please Niddy..

I received a letter from you dated 15th September 2011 stating, thank you for writing to us and that your Customer focus team now own my complaint!
Now someone must of read my letter to you dated 30th August 2011 wrong as it was a letter offering a full & final settlement of this account.
I have attached the letter I sent dated 30th August 2011 again for your perusal and also attached a copy of the letter from Credit Security dated 12th June 2008 offering me a full & final settlement of £72.46 and clearly states that the balance is £96.61 and not the £435.46 you state is owed.

Let us know how you get on mate

[sam]

Re: Three UK

So I sent them this... See if it's OK please Niddy..

I received a letter from you dated 15th September 2011 stating, thank you for writing to us and that your Customer focus team now own my complaint!
Now someone must of read my letter to you dated 30th August 2011 wrong as it was a letter offering a full & final settlement of this account.
I have attached the letter I sent dated 30th August 2011 again for your perusal and also attached a copy of the letter from Credit Security dated 12th June 2008 offering me a full & final settlement of £72.46 and clearly states that the balance is £96.61 and not the £435.46 you state is owed.

[sam]

Re: Three UK

What about this Niddy?

I note the comments in your letter dated 17/8/2011 however you fail to see my point, I have made what I feel is a suitable offer to settle this totally disputed balance, which for the record is nowhere near the balance quoted prior to 19/5/2011 and your refusal only serves to make me dig my heels in more, because I was abroad at the time of this alleged contract.
Therefore, in order to retain what little dignity you have left, I would strongly urge you to accept an offer of £75 in F&F settlement (which was offered by Credit Security 12/6/2008) of this balance otherwise you'll get nothing, and I'll just continue my formal complaint with
OFCOM and the ICO to whom I have allready complained to, yet Three have still not fullfilled my SAR. I will then ignore your future unlawful threats.


I look forward to your acceptance of my offer, within the next 14 days, prior to it being revoked for ever"

THE IDIOTS SENT THIS REPLY TODAY!!!

[sam]

Re: Three UK

Yep - best of luck

Thanks Niddy, I think I'll need it lol

[Never-In-Doubt]

Re: Three UK

Yep - best of luck

[sam]

Re: Three UK

What about this Niddy?

I note the comments in your letter dated 17/8/2011 however you fail to see my point, I have made what I feel is a suitable offer to settle this totally disputed balance, which for the record is nowhere near the balance quoted prior to 19/5/2011 and your refusal only serves to make me dig my heels in more, because I was abroad at the time of this alleged contract.
Therefore, in order to retain what little dignity you have left, I would strongly urge you to accept an offer of £75 in F&F settlement (which was offered by Credit Security 12/6/2008) of this balance otherwise you'll get nothing, and I'll just continue my formal complaint with
OFCOM and the ICO to whom I have allready complained to, yet Three have still not fullfilled my SAR. I will then ignore your future unlawful threats.


I look forward to your acceptance of my offer, within the next 14 days, prior to it being revoked for ever"

[Never-In-Doubt]

Re: Three UK

OK Cheers Niddy.

Shall I add my bit about the ICO?

If you want

[sam]

Re: Three UK

nah send it to lowell..... forget 3 for the moment

OK Cheers Niddy.

Shall I add my bit about the ICO?

[Never-In-Doubt]

Re: Three UK

Great thanks Niddy.

Should I also add that even though I have complained to the ICO about my SAR not being fullfilled, it still has not been suplied to me in full! And I will be following up my complaint to the ICO along with my complaint to OFCOM.

Also the letter from Lowells states "thier client". Shall I send this direct to the exec's office and cut out Lowells?

nah send it to lowell..... forget 3 for the moment

[sam]

Re: Three UK

Hiya

Ok, just a send a quick draft back along the lines of

"I note the comments in your letter dated XX however you fail to see my point, I have made what I feel is a suitable offer to settle this totally disputed balance, which for the record is nowhere near the balance you quote in your letters and your refusal only serves to make me dig my heels in more, because I was abroad at the time of this alleged contract. Therefore, in order to retain what little dignity you have left, I would strongly urge you to accept an offer of £75 in F&F settlement of this balance otherwise you'll get nothing, and I'll just continue my formal complaint with OFCOM and ignore your future unlawful threats.

I look forward to your acceptance of my offer, within the next 14 days, prior to it being revoked for ever"

Then see what that does....

Out of interest, read this; ---> Complaints about mobile phones

I know there is confusion with your case, but still - I think you may be able to plead ignorance as if "why would you take out a new contract when you were moving abroad" but it's something I cannot get tied down with right now....

Great thanks Niddy.

Should I also add that even though I have complained to the ICO about my SAR not being fullfilled, it still has not been suplied to me in full! And I will be following up my complaint to the ICO along with my complaint to OFCOM.

Also the letter from Lowells states "thier client". Shall I send this direct to the exec's office and cut out Lowells?