Cancelling SCS Contract

[mrcc]

Re: Cancelling SCS Contract

Hi,

Just got back and phoned Barclays finance to see what I can do, and it looks like I only have the option to "Withdraw" and not cancel the finance agreement. The nice lady on the other end told me that only the retailer can cancel the agreement.

Looks like I should be optimistic now about the what actually gets delivered.

Thanks for all your suggestions, and I hope this thread will be of some use to another "victim"

[Undercover Elsa]

Re: Cancelling SCS Contract

Loads of people have made the same mistake, mrcc, you're not an idiot and you're not alone.
Just ring and cancel as Niddy says, ASAP, follow it up straight away with a letter of cancellation by recorded delivery and follow the contractual procedure for cancelling the finance..again make sure you back it up in writing.

Elsa x

[mrcc]

Re: Cancelling SCS Contract

I'm such an idiot, I could have checked their reputation online first in less than 5 mins. Now it is consuming me

[Never-In-Doubt]

Re: Cancelling SCS Contract

I know for certain that the credit agreement is with Barclays.

Ok Barclays finance then not creation

That's good cos Barclays are meant to be pretty useful and follow the rules (oxymoron)

[Undercover Elsa]

Re: Cancelling SCS Contract

Totally agree...it's just a get out clause, bespoke probably meaning simply a colour/fabric choice from a range as opposed to having a specially made unique item. Buggers aren't they?

[Never-In-Doubt]

Re: Cancelling SCS Contract

Forget the t's & x's for now. You'll not win using that. Do as I suggest below. Call now. Do it ASAP!

That'll start the ball rolling. Then get the finance cancelled and sort a formal cancellation letter.

Time is key right now.

One thing that concerns me, if SCS are providing finance via their sales staff then they should have a CCL surely? But their site doesn't mention it

Ok well call SCS (the store and demand the manager - politely and get his name) and tell them you wish to cancel based on feeling pressurised by the staff to take finance. Say you never wanted finance and now wish to cancel. They'll state their terms say no cancellations allowed but reiterate that under the circumstances and the fact nothing has been done based on it being a day or two ago that you are cancelling the finance and will refuse delivery of said goods.

Then follow it up with a letter to the store, head office and creation finance.

This way all 3 know your stance. Creation will cancel the finance so your battle will then be with SCS who are pretty bad. But we'll help as best we can. An example? Sure

--> http://www.sundaysun.co.uk/news/mr-j...9310-30501067/

[mrcc]

Re: Cancelling SCS Contract

Depends whether it's a stock or bespoke bracket...

There is no indication within any of the documentation that the order contains any bespoke goods.

[mrcc]

Re: Cancelling SCS Contract

One thing, if they start being difficult, because it's financed rather than prepaid they should be more amenable to cancelling if you've cancelled your finance agreement. Depends at what point the money is transferred to them by Creation though...

I know for certain that the credit agreement is with Barclays.

[Never-In-Doubt]

Re: Cancelling SCS Contract

One thing, if they start being difficult, because it's financed rather than prepaid they should be more amenable to cancelling if you've cancelled your finance agreement. Depends at what point the money is transferred to them by Creation though...

See Flossy v SCS thread. Not so.

SCS are shysters. They're disgusting.

[Never-In-Doubt]

Re: Cancelling SCS Contract

But bespoke does not mean an item that's not physically in stock and not being made for that person.

We all know SCS buy in bulk from Asia via the crates at sea which take a few weeks to arrive so they mass bulk-order and with the money taken at point of sale they then buy the furniture. So they never actually have physical stock hence 6-10wk delivery date.

So with that in mind this item is not bespoke; its like a run of the mill sofa that they're buying in based on the original sale. If he does cancel that sofa would end up being "stock" in their stores.

They try and utilise bespoke items as a get out clause but its not bespoke unless they can prove AFTER acceptance of order they requested a sofa to that orders specs was made specifically after receipt of the order - which they can't cos they don't.

[Undercover Elsa]

Re: Cancelling SCS Contract

Depends whether it's a stock or bespoke bracket...

[vossy]

Re: Cancelling SCS Contract

One thing, if they start being difficult, because it's financed rather than prepaid they should be more amenable to cancelling.

Yeah - going to the store to punch the manager up the bracket will not get you anywhere

[Undercover Elsa]

Re: Cancelling SCS Contract

One thing, if they start being difficult, because it's financed rather than prepaid they should be more amenable to cancelling if you've cancelled your finance agreement. Depends at what point the money is transferred to them by Creation though...

[Undercover Elsa]

Re: Cancelling SCS Contract

In their T&C's they say that bespoke sofas made to your specifications cannot be cancelled unless defective.
For stock sofas they say:

b. Cancelling Contracts for stock furniture within the cancellation period

If you are a consumer and you order stock furniture Products you will have a legal right to cancel the Contract during the cancellation period. That cancellation period starts when the contract between us is formed and ends on the expiry of the period of 7 working days beginning with the day after the day on which you receive your Products.

If you wish to cancel your order of stock furniture Products within this cancellation period, you are entitled to do so. Please email us at scsonline@scs.co.uk or write to A. Share & Sons Limited T/A ScS at 45-49 Villiers Street, Sunderland, SR1 1HA. Your cancellation notice will take effect on the day you send it.

We will send you a refund of the Product price and delivery charge as soon as we can and in any event within 30 days of the date of your cancellation notice.

You will need to return your cancelled stock Products to us. Please see the returns section below which tells you how to do that. We will pay for returning a Product if it is defective. You will pay our collection charge or (if we cannot collect the Product, the return costs) if the Product is not defective.

Ref: Terms and Conditions | ScS Sofas

Was it stock or bespoke?

[Never-In-Doubt]

Re: Cancelling SCS Contract

Ok well call SCS (the store and demand the manager - politely and get his name) and tell them you wish to cancel based on feeling pressurised by the staff to take finance. Say you never wanted finance and now wish to cancel. They'll state their terms say no cancellations allowed but reiterate that under the circumstances and the fact nothing has been done based on it being a day or two ago that you are cancelling the finance and will refuse delivery of said goods.

Then follow it up with a letter to the store, head office and Barclays finance.

This way all 3 know your stance. Barclays will cancel the finance so your battle will then be with SCS who are pretty bad. But we'll help as best we can. An example? Sure

--> http://www.sundaysun.co.uk/news/mr-j...9310-30501067/