Harassment from Intrum

[a718671076]

The issue was, because I already had a payment plan with Tesco, and have been paying them for almost 3 years now, the limitation was being extended every month. The main reason I was in contact with them was because I didnt want them sending worrying letters to my mums address with me not living there, I'll send a CCA in the next month see what they come back with

[Colin G Quinn]

Hi,

In order to stop the calls I would suggest simply blocking their number.

The problem with having completed an I/E is that you have more than likely just extended the Limitation period for a further 6 years. Plus, they will likely now deem you to be 'keen' to pay.

In terms of complaining, other than complaining to Intrum direct (which you say hasn't worked) there aren't many places to turn. Because Intrum are not authorised by the FCA, the likes of the Financial Ombudsman won't deal with any complaints, as they have no jurisdiction to do so.

The loss of a consumer protections arising out of alleged assignments to unauthorised companies is a matter we take great issue with in cases whereby we represent consumers in legal proceedings, and is an area in which Joanna specialises.

[The Tech Clerk]

your situation is not uncommon., it has been the system for decades as many of us know. if peeps search then by company name all the same info is afforded they can read through the actual situation.

[a718671076]

I feel like this is a separate issue though. Its more generic what people can do if they are being harassed, not unique to my situation. Also this way its not hidden half way though a thread if they search for the title it will be easier to find.

[The Tech Clerk]

please keep to one thread stops confusion

[a718671076]

Hi guys,

I have posted about Intrum in my original post, but think this deserves another thread as the adivce might benefit other people if they are experiencing the same terrible behaviour from Intrum.

Intrum have bought a debt from Tesco worth £2,000. I previously had a payment plan with Tesco set up for £1 a month. Intrum contacted me for the 1st time on the 30/06/21 and since then they have been calling me at least 3 times a day, this has peaked at 7. Around 3 weeks later I went onto their site filled out a income and expenditure from, and it said you cant afford to pay us now, we'll give you 30 days breathing space. This was on the 24th of July, since then they have still kept calling me 3+ times a day and leaving messages. Yesterday I got annoyed with them, call them back and said this is affecting my mental health, you agreed to not call me for 30 days yet nothing has changed. The agent informed me a hold has been put on the account and I would not receive any more calls for 30 days, I also said I would like to raise a complaint. Today they have carried on like nothing had changed, 2 calls already today and its only 10.33am and they have already left a message.

Can I report them to somebody for harassment or what else would you advise?

Thanks