Originally posted by GlobalC
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If she is on HB then the minute you serve that Section 21 Notice she will probably go to Housing Options for advice. They will tell her to sit tight until she's evicted.
If she's on HB then your "goodwill gesture" may not work because if you waive her outstanding rent and she's received HB for any of that period she would either have to pay it back to the Council or risk being accused of benefit fraud (receiving money she's not entitled to because you haven't 'demanded' it). She could argue that the rent arrears were before she signed-on but none of us know if that's true or not until she tells you.
I know I'm sounding all doom and gloom but I think it's best that you're given all the facts and possible scenarios so you can make an informed decision what to do.
I don't know the woman so I can't tell you how to handle this. But if I were in your shoes I would go with a charm offensive because she's going to be on the defensive if you hit her with a Section 21. If I were in your shoes I would make a gentle phone call (next week) to say that you've decided to sell the flat for personal reasons and want to work out the best way to make sure that she has a smooth transition to her next place. I would say that she'll be getting a Section 21 Notice of Possession in a few days time, but not to take it personally. Tell her you have to do that as a professional Landlord but you're willing to be flexible over the outdate to suit her. That way you're working with her not against her.
If the conversation opens up then try to find a way to establish whether she's on Housing Benefit without making her feel patronised. What you have to keep in mind is that she holds all the cards at the moment.

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