letter before action to santander

[helmsman]

Re: letter before action to santander

Members should only PM Paul if referred by Niddy...it helps him to keep track of what's happening

OOOPS sorry

[ckplay]

Re: letter before action to santander

What i meant was they can be awarded all the costs in the world they will never collect

on that i am sure

[PlanB]

Re: letter before action to santander

There is a chance i am the victim of nothing more than bad cs a very bad software system and a lack of managerial leadership.

My chances of winning are slim but santander will never secure any costs against me so the only expense is what it cost me to take them there.

Are you sure about that? Because even if your claim is heard in the Small Claims Court there is a CPR which says costs can be awarded against the loser if it's felt that the claim was frivolous or vexatious and without legal merit

[ckplay]

Re: letter before action to santander

no not fraudulent just disputed. The company not doing as promised then offered a refund which they then did not send

[ckplay]

Re: letter before action to santander

Whne i say never secure cost i mean get me to pay lol

[ckplay]

Re: letter before action to santander

I did complain about the call

[ckplay]

Re: letter before action to santander

i have issued a sar and all information and notes and any thing else regarding this matter and an insistent last year when a member of santander staff committed fraud on my account ( they called me to apologise and told me it was internal fraud i was not even aware of a problem until they called ) are missing.

I have made a complaint and made a complaint to the ICO and issued a letter before action to santander in regards.

The reason i have not gone to FOS is i don't care about the money I want them docs and notes which santander don't have to provide me if i take it to FOS.

There is a chance i am the victim of nothing more than bad cs a very bad software system and a lack of managerial leadership.

My chances of winning are slim but santander will never secure any costs against me so the only expense is what it cost me to take them there.

[Never-In-Doubt]

Re: letter before action to santander

You can request copies of recorded calls but will need to offer the fee for production or arrange to visit branch to listen.

However, calls are normally kept for 3-6 months maximum, prior to being wiped. This is acceptable and you'll probably have little recourse for them destroying calls. It's all to do with 90 days time to complain after a call. If you don't complain the call is purged. It's quite normal in business.

[MrsD]

Re: letter before action to santander

this is not my area but I think a big problem here is that most of your contact has been by phone, you need to probably SAR santander to get those notes back. Unless you've recorded the calls?

[PlanB]

Re: letter before action to santander

just to be on the safe side, I've edited out until we have taken some more advice. Could you take it out of your post please PlanB?

thanks

Sorted

There's no love lost between me and Santander but perhaps post # 5 should not imply that the bank or any of its employees has committed fraud either. Large corporations like to sue if they think their image is being tarnished unless it's already been established in court

[Never-In-Doubt]

Re: letter before action to santander

Hi

You ought to reject their final offer and take this up with the FOS.

Regards the missing SAR info, the ico can stipulate that Santander must comply

If you want to issue proceedings you're mad. It'll cost you a shit load if they win. Utilise the FOS & ICO then if you're at stalemate consider your options.

[ckplay]

Re: letter before action to santander

thanks pixie

Thansks for pointing out the phone bill issue i will correct that in my letter

as for spelling no I welcome it I am under no elushion that my written correspondents can work against me in the sense my grammar and spelling is shocking. So any thing you can point out is a great help not only for this letter but in general as it helps me not make the mistake again.

[MrsD]

Re: letter before action to santander

just to be on the safe side, I've edited out until we have taken some more advice. Could you take it out of your post please PlanB?

thanks

[ckplay]

Re: letter before action to santander

i have changed it to

my have acted dishonestly

thanks for the heads up

[Pixie]

Re: letter before action to santander

I too have concerns about naming people on an open forum. Perhaps you could edit your letter (and PlanB edit her post) to say "a Santander employee" or something similar.

A couple of other small points:
a) You say at the start of the letter that it's cost you £350 in phone bills yet you're only claiming £250 for phone and fax costs.
b) It's "correspondence" not "correspondents".
c) Use capital I when talking about yourself.

Sorry for being pedantic on grammar/spelling but it will give a better impression.