My British Gas Complaint with the CEO

[5corpio]

Re: My British Gas Complaint with the CEO

I think the £50 is paid to anyone who recommends someone for insulation, this is because too many elderly are not taking up the offer of free insulation so they are trying to get the public to nominate.

So if you have any elderly neighbours ask them if they have insulation and if they don't ask them if they mind you recommending them.

Thats the way i read it, even before posting it......

[pompeyfaith]

Re: My British Gas Complaint with the CEO

I think the £50 is paid to anyone who recommends someone for insulation, this is because too many elderly are not taking up the offer of free insulation so they are trying to get the public to nominate.

So if you have any elderly neighbours ask them if they have insulation and if they don't ask them if they mind you recommending them.

[Never-In-Doubt]

Re: My British Gas Complaint with the CEO

How many cubic inches of insulation will £50 buy?

it'll warm a hamsters & its nest (but then so does a microwave to be honest)

[CleverClogs (RIP)]

Re: My British Gas Complaint with the CEO

British Gas offers £50 to get insulation in more homes

Energy companies are falling so far short of government insulation targets, they are now paying to get hold of the names of the neediest householders. British Gas is offering £50 to anyone who can pass on the name of an elderly person or a family on benefits who needs to have their home insulated.....Read more here--: British Gas offers £50 to get insulation in more homes
Scottish & Southern Energy hands over a £25 shopping voucher and E.On pays £100 as an incentive. British Gas has now raised the stakes by promising £50 to the householder and £50 to the person who passes on the name.

How many cubic inches of insulation will £50 buy?

[5corpio]

Re: My British Gas Complaint with the CEO

British Gas offers £50 to get insulation in more homes

Energy companies are falling so far short of government insulation targets, they are now paying to get hold of the names of the neediest householders. British Gas is offering £50 to anyone who can pass on the name of an elderly person or a family on benefits who needs to have their home insulated.....Read more here--: British Gas offers £50 to get insulation in more homes
Scottish & Southern Energy hands over a £25 shopping voucher and E.On pays £100 as an incentive. British Gas has now raised the stakes by promising £50 to the householder and £50 to the person who passes on the name.

[pompeyfaith]

Re: My British Gas Complaint with the CEO

I would never give a utility company the free hand to my bank account, I use payment card at paypoint always have plus using it in the co-op I get me member points.

[Never-In-Doubt]

Re: My British Gas Complaint with the CEO

They think

the start of many a problem in my opinion

[CleverClogs (RIP)]

Re: My British Gas Complaint with the CEO

Hence why do people do DD??? this what happens....

They think they will be protected by the Direct Debit "Guarantee" and that they will save money by letting the supplier grab their money.

[5corpio]

Re: My British Gas Complaint with the CEO

British Gas takes double billed amount from 20,000 customers' bank accounts

Forum Blog Linky: British Gas takes double billed amount from 20,000 customers' bank accounts - allaboutFORUMS


Hence why do people do DD??? this what happens....

[CleverClogs (RIP)]

Re: My British Gas Complaint with the CEO

[CENTER][B][SIZE=3]Managing director Phil Bentley – who earns £1.3million a year

Wrong!

He is paid £1.3 million a year, but I very much doubt that he earns that much.

[pompeyfaith]

Re: My British Gas Complaint with the CEO

Well, instead of running to the media to report it how about doing something about it, customers are king has he forgotten.

[5corpio]

Re: My British Gas Complaint with the CEO

British Gas boss Bentley admits call centre abuse from customers angry at price rises

Angry British Gas customers infuriated by rising energy bills are deluging its staff with increasingly aggressive complaints, the company’s boss has admitted. Managing director Phil Bentley – who earns £1.3million a year – revealed that customers struggling to pay gas and electricity bills are taking out their frustrations on his call centre staff and workers on the road. The company boss said in a candid email to staff: ‘We have seen a groundswell of anti-British Gas comments, with increasingly aggressive tones. All our call centres are under extreme pressure from more angry customers struggling to pay bills.’

The high number of complaints comes as British Gas continues to refuse to pass on the fall in the wholesale price of gas to its 9.2million gas customers. According to industry estimates, the wholesale price of gas has fallen 9.4 per cent. Yet, British Gas has only reduced the cost of electricity by five per cent and have not made any reduction in the price of gas despite other companies doing so.....Read more here---: British Gas boss Bentley admits call-centre abuse from customers angry at price rises | This is Money

[pompeyfaith]

Re: My British Gas Complaint with the CEO

public lack of trust of the energy industry

You don't say lol I think this thread of mine proves that point very well.

[5corpio]

Re: British Gas tariff changes: what does it mean for me?

British Gas has announced simplifications to its tariffs after 'loss of trust'.

Loss of consumer trust has prompted British Gas to simplify its tariffs. Managing director Phil Bentley admitted that British Gas "had not made it easy for customers" and that there was a public lack of trust of the energy industry. The energy provider will offer just two tariffs – variable and fixed, and pledged to offer more understandable billing, with a complete breakdown of all the costs.

Adam Scorer of Consumer Focus welcomed the changes. "The penny has dropped. We welcome the news that energy companies recognise that the ways in which they have constructed and sold tariffs has confused, antagonised and alienated consumers," he said.....Read more here---> British Gas tariff changes: what does it mean for me?

[AnonymousA]

Re: My British Gas Complaint with the CEO

What a great thread!!