Cecilia PDL diary

[Never-In-Doubt]

Re: Cecilia PDL diary

^^^^ absolutely outrageous!!!!

Id report the fucker to the OFT for linking HIS PDL debtors to HIS own DMP firm!

[SaltnVinegar]

Re: Cecilia PDL diary

^^^^ absolutely outrageous!!!!

Id report the fucker to the OFT for linking HIS PDL debtors to HIS own DMP firm!

Absolutely mate - this is disgraceful behaviour even by their standards. This deserves a complaint to the OFT and may even be enough to trigger an investigation.

[Never-In-Doubt]

Re: Cecilia PDL diary

I'll PM you a good personal contact at oft. If you fancy writing in, just say you're writing on behalf of AAD Forum.

[cecilia]

Re: Cecilia PDL diary

Hi Cecilia

Ok so lets get a final response to Mr Lender. Consider sending them this:

<Start Template Letter>

Account Number: xxxxxxxxxxxxxx

FORMAL COMPLAINT and FINAL RESPONSE

Dear Michael

Thank you for your email dated 20^th September 2013, however it would appear that we are not getting any closer to resolving this matter and would appreciate your assistance in drawing this to a close.

I am disappointed that your company are continuing to refuse to accept my reasonable offer of payment under my self managed debt management plan, and also continue to breach OFT guidelines on debt collection.

You have my Income and Expenditure sheet, which has been calculated using the Common Financial Statement format and you can see the calculations that have been made to arrive at the offer made to you.

This is an industry recognized format, and my calculations were done with the assistance of a debt charity. However I wanted to manage my debt management plan personally and keep control, and responsibility, of my finances.

To refuse my offer and then state that you only ‘may’ be prepared to accept my offer unless I am in a debt management plan with an organization such as ‘Stepchange’ is both unreasonable and prejudiced, not to mention your refusal to freeze interest and charges unless I agree to pay you a monthly amount which you know to be more than I can afford and unsustainable.

OFT guidelines are very clear and consider actions as either deceptive or unfair where a creditor:

“Refuses to engage, appropriately or at all, with a third party representative, such as a debt advisor at a free advice centre of a debt management business, or with a debtor developing his own repayment plan (for example using CASHflow) unless there is an objectively justifiable reason for doing so.”

To date your company have given no objectively justifiable reason for refusing my payment proposal, but instead continue to demand payments that I have repeatedly demonstrated to you I am unable to afford.

If you are in any further doubt as to why your refusal to accept my offer in unreasonable the OFT are also clear on this matter:

"We would have particular concerns under circumstances in which a debt recover business rejects a debtors repayment offer as being unacceptable - but cannot subsequently demonstrate to our satisfaction why the offer was considered to be unreasonable (for example, if assessed against the Common Financial Statement of equivalent)"

As my offer made to you is assessed against the Common Financial Statement format I cannot see how you can subsequently demonstrate why my offer to you is unacceptable.

In addition to the above I also should remind you of Mr Lenders obligations under section 140A of the Consumer Credit Act 1974 with regards to the unfair relationship provisions, not to mention other requirements the Act which, to date, your company have failed to comply.

I have made substantial effort in arriving at a reasonable and sustainable payment offer in relation to the above account. However in response you have carried out a course of harassment and unreasonable demands which you know I cannot meet, and is in breach of industry guidelines.

Should your conduct in relation to the above account continue in the way it has previously to this letter I will offer you no further opportunity to change your conduct will report this to the OFT and other regulatory bodies. I am, frankly, amazed that your company continues to operate in this manner when under so much scrutiny from the OFT and I am sure that they would be interested in receiving my dossier of communication between us.

There is no benefit to either party in continuing in this manner, and I hope that your next communication will be acceptance of my offer, agree to freeze interest and charges and I can begin to commence payments, and close this matter once and for all.

I look forward to your assistance and co-operation

Regards

Cecelia

Thanks SnV,

Another great letter. Will send this off.

You are not going to believe this but this morning they sent me another letter, different to the one they sent on the 20/9, as you will see. Three options for repayment.

I have not responded to the 20/9, and will respond with yours.

Here is their latest

Your account has been passed over to myself for further review.


My name is Michael and I work in the repayment plan department at Mr Lender. My role is to provide advice and support to our customers who may be experiencing financial hardship. We would like to work with you in order to alleviate some of the pressures you may be experiencing as a result of your current financial situation. We understand you may be in financial difficulty and we would like to put you in a repayment plan to make things easier for you. Unfortunately we are unable to accept your payment offer of £16.00 per month

Your outstanding balance is currently £710.00. We wanted to offer you the following additional help in order to close your account with us.

We wanted to offer you the following option:
Place you in a repayment plan for your balance of £710.00. This will mean you will not be paying off the interest but actually paying off your outstanding balance. We will therefore freeze your balance and stop any further charges or interest from being added. Please see the below repayment plan options below:

Six months – £118.33
Nine months – £78.89
Twelve months - £59.17
If you are unable to do any of the above options, please complete the attached income & expenditure form and once received and reviewed, we shall then be in contact with you regarding an outcome. Please note the minimum amount we can accept is £40.00 per month.
In order for us to set up your repayment plan and freeze you

On what date would you like to make your other payments and please confirm we have your correct card details ending in ?

16 digit card no:
Start date:
Expiry date:
Last 3 digits on back of card:

Once your account is closed it will be marked in a positive manner and may make it easier for you to obtain future credit.
As soon as we receive your response we shall either arrange for your repayment plan to be set up or we will be in contact after we have reviewed your income & expenditure. Please be advised payment would need to be made today in order for us to action this. If this is not possible please let us know when you can make your first payment.
Please also see the link below where you will find a number of free debt counselling organisations who can help you. There is also the charity Stepchange. They are a free debt management company. If they decide to act on your behalf, they will contact all your creditors for you and look to place you in a debt management plan for an amount that might be more affordable for you. Please find their details below:
Stepchange www.stepchange.org 0800 138 1111
We hope this is of help to you and eases your financial situation
We wait your response.
Kind Regards,

Michael
Repayment Plan Advisor


020-8532-5022





Click here to visit Mr Lender >

[cecilia]

Re: Cecilia PDL diary

Putting aside the grammatical errors this is f@cking outrageous.

Mr Lender is run by Adam Freeman
Debt Reverse is also run by Adam Freeman

Both companies registered addresses are Sterling House, Suite 109W, Langston Road, Loughton, Essex, Essex, IG10 3TS

So in other words they are encouraging you to take out a fee paying DMP, to pay back a debt that is effectively going to the same individual.

Now putting aside whether this 'DMP provider' would be impartial (unlikely), you would not only be paying them back the debt, but you would also be paying them even MORE money to manage the debt management plan that would be paying them back!

This on its own deserves a complaint to the OFT. Its scum like this that are preying on vulnerable individuals.

You also have a nice little dialogue going with Stella Creasy - I'd send her this information and show her that not only are these people lending money to vulnerable people, but they are then also preying on them further when they fall further into debt, by taking money off them to manage the debt created by their products in the first place.



I'll come back later after I've calmed down - I'm steaming right now!

No problem SnV,

You are good, steaming or not. Yes have sent Stella Creasy a copy of this. I knew this company were crooks.

[cecilia]

Re: Cecilia PDL diary

Received Notice of Arrears from Quickquid today


This notice is being sent to you as required by the Consumer Credit Act 1974 because default sums have been assessed against this loan. This Notice does not take account of default sums which we have already told you about in another default sum notice, whether or not those sums remain unpaid.



Customer ID#:
Loan ID#:

The above loan from QuickQuid is overdue. As a result of your returned debit on the due date, we have suspended access to your available line of credit and assessed the following default sums against the loan:



Date Incurred: 27 September 2013
Details: Late Fee
Amount: £12.00

Your credit line was suspended, and these default sums have been assessed, because the payment below was not met on the due date:

Loan ID#:
Repayment Amount: £122.32
Due Date: 26 September 2013

No further fees or interest are accruing on these default sums.

At QuickQuid, we value your business and ask you to contact us immediately to resolve this matter.

If you have already made payment arrangements for the overdue installment(s) and default sums thereon or the entire balance of the loan, please disregard this email.


QuickQuid Collections Department
0800 051 8270 Direct Line
0808 101 1380 Fax
collections@quickquid.co.uk
www.quickquid.co.uk

[Tinkers78]

Re: Cecilia PDL diary

That is disgusting! I hate the site of payday loan companies & feel sick when I see advertisements, I hope they all behave bad & get shut down! Well done S&V for your continued knowledge & advice in kicking ass!

[SXGuy]

Re: Cecilia PDL diary

Wow they sent you a default sums arrears notice, you mean they are actually following correct guidance? im shocked.

[cecilia]

Re: Cecilia PDL diary

Absolutely mate - this is disgraceful behaviour even by their standards. This deserves a complaint to the OFT and may even be enough to trigger an investigation.

Sent them your letter today and have just received this email

Interest is still accumulating on your outstanding loan that you have with Mr Lender.

Did you know that if you talk to us we can FREEZE your interest AND offer you a repayment plan over 3 or 6 months!

David
0208-532-5045

[cecilia]

Re: Cecilia PDL diary

Hi Cecilia

Ok so lets get a final response to Mr Lender. Consider sending them this:

<Start Template Letter>

Account Number: xxxxxxxxxxxxxx

FORMAL COMPLAINT and FINAL RESPONSE

Dear Michael

Thank you for your email dated 20^th September 2013, however it would appear that we are not getting any closer to resolving this matter and would appreciate your assistance in drawing this to a close.

I am disappointed that your company are continuing to refuse to accept my reasonable offer of payment under my self managed debt management plan, and also continue to breach OFT guidelines on debt collection.

You have my Income and Expenditure sheet, which has been calculated using the Common Financial Statement format and you can see the calculations that have been made to arrive at the offer made to you.

This is an industry recognized format, and my calculations were done with the assistance of a debt charity. However I wanted to manage my debt management plan personally and keep control, and responsibility, of my finances.

To refuse my offer and then state that you only ‘may’ be prepared to accept my offer unless I am in a debt management plan with an organization such as ‘Stepchange’ is both unreasonable and prejudiced, not to mention your refusal to freeze interest and charges unless I agree to pay you a monthly amount which you know to be more than I can afford and unsustainable.

OFT guidelines are very clear and consider actions as either deceptive or unfair where a creditor:

“Refuses to engage, appropriately or at all, with a third party representative, such as a debt advisor at a free advice centre of a debt management business, or with a debtor developing his own repayment plan (for example using CASHflow) unless there is an objectively justifiable reason for doing so.”

To date your company have given no objectively justifiable reason for refusing my payment proposal, but instead continue to demand payments that I have repeatedly demonstrated to you I am unable to afford.

If you are in any further doubt as to why your refusal to accept my offer in unreasonable the OFT are also clear on this matter:

"We would have particular concerns under circumstances in which a debt recover business rejects a debtors repayment offer as being unacceptable - but cannot subsequently demonstrate to our satisfaction why the offer was considered to be unreasonable (for example, if assessed against the Common Financial Statement of equivalent)"

As my offer made to you is assessed against the Common Financial Statement format I cannot see how you can subsequently demonstrate why my offer to you is unacceptable.

In addition to the above I also should remind you of Mr Lenders obligations under section 140A of the Consumer Credit Act 1974 with regards to the unfair relationship provisions, not to mention other requirements the Act which, to date, your company have failed to comply.

I have made substantial effort in arriving at a reasonable and sustainable payment offer in relation to the above account. However in response you have carried out a course of harassment and unreasonable demands which you know I cannot meet, and is in breach of industry guidelines.

Should your conduct in relation to the above account continue in the way it has previously to this letter I will offer you no further opportunity to change your conduct will report this to the OFT and other regulatory bodies. I am, frankly, amazed that your company continues to operate in this manner when under so much scrutiny from the OFT and I am sure that they would be interested in receiving my dossier of communication between us.

There is no benefit to either party in continuing in this manner, and I hope that your next communication will be acceptance of my offer, agree to freeze interest and charges and I can begin to commence payments, and close this matter once and for all.

I look forward to your assistance and co-operation

Regards

Cecelia

The second response received from Mr Lender today, accepting my offer. However, they are asking for card details but also saying I can pay by Bank transfer, and are asking for my payslips!



After further review of your account, we shall accept your offer of £16.00 per month. Please advise on what date you wish to make payment and if we have your correct card details for you ending in ? Alternatively you can pay by bank transfer, please find our bank details below. When making payment please provide your reference number.


Bank: Barclays
Account no: 23824616
Sort code: 20 95 61
Reference no:

Would you also be able to provide any financial evidence of your earnings, whether that be pay slips for the past two to three months or bank statements.

[cymruambyth]

Re: Cecilia PDL diary

It looks to me as though you have achieved what you wanted, if they have frozen interest and charges. If you pay by bank transfer you will be in control of the money going out. Don't send any payslips etc as you don't have to!

[cecilia]

Re: Cecilia PDL diary

It looks to me as though you have achieved what you wanted, if they have frozen interest and charges. If you pay by bank transfer you will be in control of the money going out. Don't send any payslips etc as you don't have to!

They have not frozen interest, and will only freeze interest if I agree to their repayment plan over 3 to 6 months.

[Enforcer]

Re: Cecilia PDL diary

Ignore them then. You have made your best offer. Up to them now.

[cymruambyth]

Re: Cecilia PDL diary

They have not frozen interest, and will only freeze interest if I agree to their repayment plan over 3 to 6 months.

Sorry, I had missed that! Your payments will probably be less than their interest; as enforcer says, ignore.

[SaltnVinegar]

Re: Cecilia PDL diary

The second response received from Mr Lender today, accepting my offer. However, they are asking for card details but also saying I can pay by Bank transfer, and are asking for my payslips!

After further review of your account, we shall accept your offer of £16.00 per month. Please advise on what date you wish to make payment and if we have your correct card details for you ending in ? Alternatively you can pay by bank transfer, please find our bank details below. When making payment please provide your reference number.

Bank: Barclays
Account no: 23824616
Sort code: 20 95 61
Reference no:

Would you also be able to provide any financial evidence of your earnings, whether that be pay slips for the past two to three months or bank statements.

Ignore them then. You have made your best offer. Up to them now.

Sorry, I had missed that! Your payments will probably be less than their interest; as enforcer says, ignore.

I wouldn't ignore yet as an offer has been accepted - just needs some clarification to close out as it may just be an oversight (or not) so we need to find out.

Is this 'Michael' again? I'd consider sending the following:

<start of letter>

Account number: xxxxxxxxxxx

Dear Michael

Thank you for your email of xx/xx/xxxx accepting my payment plan of £16/month in relation to the above account.

I am sure that you will agree that freezing interest and charges on the account and preventing the balance from increasing is to the benefit of all parties therefore could you please confirm that interest and charges are now frozen on this account, and once this is confirmed I will set up a standing order to commence monthly payments with the first payment being on xx/xx/xxxx.

Thank you for your assistance again and look forward to hearing from you.

Your sincerely

Cecilia