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  • #1

    Bradford & Bingly acct, now Santander or is it?

    long story short,
    had a BB savings account, letter couple of years ago saying it had been bought by Santander, then zilch, have tried in branch to sort it out and finaly have been sent a cash card and pin for it,
    on checking on line it's still not showing up on the online accounts so emailed them,
    Reply thank you please phone our dedicated B&B accounts on 0845
    my reply, I dont phone 0845 numbers you can sort it out online
    reply, we have a dedicated B&B team to help deal with your account,please contact them on 0845,
    reply, I dont call 0845 numbers, and why can't you sort it on line, it is supposed to be owned by Santander now, my card says Santander not B&B,
    we cannot deal with this on line you need to call 0845
    reply, congratulations you have now lost my custom, it is just pure stupidity that one department cannot deal with another banks accounts ,when said account is now owned by the bank you work for.
    no wonder Santander is way down the list on GOOD customer service
    Goodbye


    Rant over NW
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    Tags: 084, account, accounts, act, banks, bradford, branch, card, cash, con, customer, employees, help, letter, list, lost, online, paid, phone, santander, savings, telephone, telephones, thank you, wrong
  • #2
    Re: Bradford & Bingly acct, now Santander or is it?

    On the rare occasions I have had difficulty with my Satan's Den (formerly A&L) account, I just go into the branch. When they insist that it has to be dealt with by telephone, they let you use the telephones in the branch. At least that way they are paying for their own stupid telephone call.

    I agree with you, though. Surely every department has computers, and employees who actually know how to type? Online customer service is routine in most industries, but apparently not in this one.

    SH

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    • #3
      Re: Bradford & Bingly acct, now Santander or is it?

      Originally posted by ScabHunter View Post
      On the rare occasions I have had difficulty with my Satan's Den (formerly A&L) account, I just go into the branch. When they insist that it has to be dealt with by telephone, they let you use the telephones in the branch. At least that way they are paying for their own stupid telephone call.

      I agree with you, though. Surely every department has computers, and employees who actually know how to type? Online customer service is routine in most industries, but apparently not in this one.

      SH
      Nothing wrong with my acc since it changed from A/L to Satans Den I have not paid them for 26 months and its EN.

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