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A post to encourage others to be persistent and keep complaining. Last week Sky sent my bill which I knew would be a biggy as I'd used the phone a lot to phone a hospital bedside phone a lot last month. They'd agreed I could spread it over 2 months as I mentioned it to them even before the bill came out. Was advised cancel DD, and they'd phone to collect £x last week then I'd pay the balance next month.
Waited in all day last week - no phone call. Next morning no Sky on TV. Hit the phone before they cut that off too and played hell. Every single person said they could do nothing about it, howevr much they escalated it. I was assured it was impossible to reconnect anything without settlement of the entire bill.
Eventually got sick of it and fired off an e-mail to CEO complaining. Next morning, back on the phone to cancellations department to cancel a substantial Sky package. The lady immediately asked why? I explained and she asked me to give her 5 minutes. Sure enough back she came, Sky back on, and by way of an apology half price package for next 6 months.
Later in the day a hone call from the Executives Office - if they refunded my payment and wrote off the bill would I stop threatened action? Thought long and hard for a nanosecond before answering yes.
So from a day on the phone hitting a brickwall to a £270 bill written off and a further £300 worth of compensation in discounts.
Don't give in, EVER! Keep fighting organisations like these.
Waited in all day last week - no phone call. Next morning no Sky on TV. Hit the phone before they cut that off too and played hell. Every single person said they could do nothing about it, howevr much they escalated it. I was assured it was impossible to reconnect anything without settlement of the entire bill.
Eventually got sick of it and fired off an e-mail to CEO complaining. Next morning, back on the phone to cancellations department to cancel a substantial Sky package. The lady immediately asked why? I explained and she asked me to give her 5 minutes. Sure enough back she came, Sky back on, and by way of an apology half price package for next 6 months.
Later in the day a hone call from the Executives Office - if they refunded my payment and wrote off the bill would I stop threatened action? Thought long and hard for a nanosecond before answering yes.
So from a day on the phone hitting a brickwall to a £270 bill written off and a further £300 worth of compensation in discounts.
Don't give in, EVER! Keep fighting organisations like these.
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