Npower emails customers smart meter appointments fails to mention they aren't compulsory - AAD Consumer Forum

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5corpio started a blog post Npower emails customers smart meter appointments fails to mention they aren't compulsory
13 March 2018, 12:23

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Npower emails customers smart meter appointments fails to mention they aren't compulsory
Npower sends emails stating installations are booked and need to be confirmed

Firm says consumers need to confirm an appointment for it to take place

But nowhere on the email does it state that smart meters are not compulsory

We've seen evidence of several of the Big Six providers using pushy tactics

Npower has sent an email to some customers saying a smart meter installation has been booked in. The email contains a date and time and instructs the customer to call the firm to confirm or re-schedule the appointment. But nowhere in the email does it say smart meters are not compulsory and it is up to consumers if they want to have one fitted. We were alerted to the Npower email after several readers contacted us after receiving one.

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Tags: npower, smart meter
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