RBS and NatWest are fined £2.8m by FSA over complaints - AAD Consumer Forum

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5corpio started a blog post RBS and NatWest are fined £2.8m by FSA over complaints
16 January 2011, 19:24

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RBS and NatWest are fined £2.8m by FSA over complaints

RBS and NatWest are fined £2.8m by FSA over complaints

Royal Bank of Scotland (RBS) and its NatWest subsidiary have been fined £2.8m for failing to deal properly with customers' routine complaints.

The Financial Services Authority (FSA), which imposed the fine, said there was an "unacceptably high risk" that the customers had been treated unfairly. The banks' main failings were...http://www.bbc.co.uk/news/business-12161181
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